TERMS & CONDITIONS OF MONEY BACK GUARANTEE

1. Scope of Guarantee:

This Money Back Guarantee (“Guarantee”) applies solely to the VisiSearch® SEO Service Package (“Service Package”) and any Local Area Geo-Location Add-on Service Package marketed and provided by Tony Gavin (“the Company”).

2. Eligibility:

To be eligible for a refund under this Guarantee, the Client (“the Client”) must have entered into a written Service Agreement with the Company to provide a VisiSearch® SEO Service Package and/or any Local Area Geo-Location Add-on Service Package and explicitly opted into the Guarantee.

3. Opting In:

To opt into the Guarantee the Client must within seven (7) days of entering into the Service Agreement with the Company send an email request to opt-in to the Guarantee to the Company at [email protected].

4. Certificate of Guarantee:

The Company will within ten (10) business days of receiving the opt-in request provide the Client with a Certificate of Guarantee (“Certificate”) with a unique Guarantee identifier, via email.

5. Definition of “Results”:

“Results” shall be defined as achieving measurable improvements in local search engine rankings, specifically targeting Google organic search engine results pages (SERP’s) Google Business Profiles, Google Maps and Local Finder (together the “Google 3 Pack”) and local citations, as evidenced by regular Reports (“Reports”) provided to the Client by the Company at monthly or more frequent intervals.

6. Refund Criteria:

If, after a period of ninety (90) days (“the Guarantee Period”) the Client does not experience any significant improvement in local search rankings as measured by the Reports, the Client may be eligible for a refund of the fees paid for the VisiSearch® SEO Service Package and any Local Area Geo-Location Add-on Service Package.

7. Request for Refund:

To request a refund under this Guarantee, the Client must provide the Certificate issued by the Company together with documented evidence of the lack of improvement in local search rankings, as evidenced by the Reports.

All requests for any refund pursuant to this Guarantee must be directed to the company in writing via email to [email protected] and must be lodged within seven (7) days after the expiration of the ninety (90) day Guarantee Period.

8. Evaluation and Determination:

The Company will evaluate the provided evidence and determine, in its sole discretion, whether the Client is eligible for a refund under this Guarantee.

9. Refund Process:

If the Company determines that the Client is eligible for a refund, the refund will be processed within ten (10) business days of the determination.

10. Limitations and Exclusions:

This Guarantee does not apply to:

The WebMaster Pro Service Package, any Regional Area Geo-Location Add-on, Capital City Area Geo-Location Add-on, Australia Wide Area Geo-Location Add-on, Blogging Add-on, Social Media Add-on, OpenAI Copywriting Add-on, Human Copywriting Add-on or any other Service Package or standalone service provided by the Company.

Significant changes in Google search engine algorithms that may affect search rankings, which are beyond the control of the Company.

Any damages or losses incurred by the Client beyond the fees paid for the VisiSearch® SEO Service Package and any Local Area Geo-Location Add-on Service Package.

The Client indemnifies the Company against the payment of any fees, charges, penalty interest, fines or any other costs arising as a result of the Guarantee howsoever caused.

The maximum refund amount under this Guarantee shall not exceed the total fees paid by the Client for the VisiSearch® SEO Service Package and any Local Area Geo-Location Add-on Service Package.

11. Modification or Termination:

The Company reserves the right to cease offering, modify or terminate this Guarantee at any time, however, this does not extend to Clients that have explicitly opted into the Guarantee and have been issued with a Certificate by the Company prior to the Company exercising such rights.

12. Governing Law:

This agreement is governed by the laws of Queensland and the Parties submit to the exclusive jurisdiction of the Courts in Brisbane, Australia. The parties may by mutual written consent vary this agreement to be governed by the laws of an alternative jurisdiction and/or agree to submit to the Courts of an alternative jurisdiction.

13. Acknowledgement & Agreement:

The Client acknowledges and agrees to abide by these terms and conditions of the Guarantee.