Awesome Marketing on ebay | The Best Thank You Email I’ve Ever Seen

The Best Thank You Email I’ve Ever Seen

My daughter got this awesome thank you note yesterday, after purchasing on eBay. It’s just way too good not to share in its unedited entirety.

“Hi [daughter],

Thanks for your order at [vendor]

We just want to let you know that your item has been meticulously gathered, placed on a red velvet pillow, and delicately escorted by 25 of our finest employees to our shipping department. Our master shipper has dutifully performed her craft, lovingly packing your order in the finest materials known to man . . .or woman!

Our team gathered to give your package the proper send-off it deserved. Tears of joy were shed, speeches were given, and there was even a farewell cake! Mmmmm . . . .cake . . .

Following the festivities, the whole group, led by our local high school marching band playing the song Leaving on a Jet Plane, ushered your order through our warehouse doors. No, we don’t own a Jet Plane, but your package was placed in the care of a roguishly handsome man who is riding in a majestic horse-drawn carriage which is on its way to your address as you read this. Hi Ho, Hi Ho, it’s off to you we go . . .

Although the item you’ve ordered will be sorely missed here at [vendor], we are overjoyed that it has found a good home. Take care of it, treasure it, and make sure you share it with us on facebook, twitter, or just send us an email, we love to see our items in action!

*Note the above is a slight dramatization of what actually happened with your order, but seriously we have packed it and it will be leaving us today!! We have updated the tracking info for you.

If you have any questions about the tracking of your item, please contact us and we will happily chase the roguish man to track your item. This may or may not involve running down our street. We’re totally ok with that.”

If you don’t love your item as much as we do, let us know and we can sort out any issue.”

I’d usually add something, but in this case, words just fail me. Awesome!!!

Tony Gavin

Erstwhile accountant, serial entrepreneur, web developer, digital marketing veteran and lover of all things marketing automation and artificial intelligence. Tony hates almost everyone except for pathetic nerd boys and geek gals just like him, but loves his computer, and enjoys ranting incoherently into cyberspace. He also loves dark German beers, his four poodles Weasley, Khaleesi, Rebel and Lumpy - and his infinitely patient lady love, Mitzi. When he's not flitting between his home in Manila, Philippines and his family and clients in Australia and elsewhere, Tony occasionally takes the time to do some actual work, and comes up with totally intelligent marketing ideas that www.work! You should contact Tony if your marketing sucks, or even if it doesn't. Chances are he'll want to make it better. Just because he can.

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